Shipping and Returns
DELIVERIES
We provide Nationwide delivery 6 days a week. We operate delivery based on Location, Value of Order and Size of Items. See delivery options below:
Option 1: We offer Nationwide FREE Delivery on orders under 30kg and 2 metres length, with an order value over €100.
Option 1: We offer Nationwide FREE Delivery on orders under 30kg and 2 metres length, with an order value over €100.
Option 2: We offer Nationwide Standard Delivery for €6.99 on orders under 30KG and 2 metres length, with an order value under €100.
Option 3: We offer FREE delivery on Bulky items (Pallet) with an order value over €100 within Co. Limerick. Bulky items are over 30kg / 2 meters length
Option 4: We offer delivery for €25 on Bulky items (Pallet) with an order value under €100 within Co. Limerick.
Option 5: We offer Nationwide Bulky item (Pallet) delivery anywhere outside of Co. Limerick. This is priced on an individual basis.
(The standard shipping charge for 'Bulky items' outside of Co. Limerick is €55)
Please Note:
Bulky Items: includes white goods, furniture & flooring. It also includes sand & gravel, timber, blocks, sheet boards etc. For building materials deliveries, the unloading point is beside the truck. Please ensure access width of 3.6 metres for the truck.
All 'Bulky' deliveries outside of Co. Limerick are provided by an external courier, this courier service offers Curb side delivery only. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.
Bulky Items: includes white goods, furniture & flooring. It also includes sand & gravel, timber, blocks, sheet boards etc. For building materials deliveries, the unloading point is beside the truck. Please ensure access width of 3.6 metres for the truck.
All 'Bulky' deliveries outside of Co. Limerick are provided by an external courier, this courier service offers Curb side delivery only. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.
In the event that it is not possible for us to arrange delivery of an item or where there is a surcharge, we will call or email you to make alternative arrangements.
A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and Tadhg O'Connor Ltd will not be liable for their loss or destruction from this point.
We endeavour to deliver within 1-2 working days. And will notify you if this is not possible. Please note if a product is shown as 'Available to order' this mean that the product is not readily available in our warehouse, when you place an order for a product that is 'Available to order' this places an order directly with our suppliers and we ensure that this product is shipped to you as soon as possible.
RETURNS
To return a product, email customerservice@toc.ie Please quote your order number, the date of purchase, your name and contact details, the item you wish to return and the reason.
1. Notice of claims for damage to goods or shortages must be given within 24 hours of receipt.
1. Notice of claims for damage to goods or shortages must be given within 24 hours of receipt.
2.The Buyer has the right to cancel the contract for a purchase within 14 working days (from the day after the Buyer receives the goods). A full refund of the value of the goods will be made, as long as the goods are unused.. Please Note: Special order items may not be returned unless faulty or delivered in error.
3. The Seller will not refund the cost of carriage in the event of a return, and please note that you may be responsible for the costs of returning the goods unless the item is faulty or was delivered in error.
4. If you have any questions about returning a product please contact us on 069-64386 or email customerservice@toc.ie