Shipping and Returns

We offer nationwide delivery Monday - Friday, with options based on location, order value, and item size. Please see our delivery options below:

• Option 1: Nationwide FREE delivery on orders under 30kg and 2 meters in length with an order value over €150.
• Option 2: Nationwide Standard Delivery for €8.99 on orders under 30kg and 2 meters in length with an order value under €150.
• Option 3: FREE delivery on bulky items (pallet) with an order value over €150 within Co. Limerick. Bulky items are over 30kg/2 meters in length.
• Option 4: Delivery for €25 on bulky items (pallet) with an order value under €150 within Co. Limerick.
• Option 5: Nationwide bulky item (pallet) delivery outside Co. Limerick, priced individually. The standard shipping charge for bulky items outside Co. Limerick is €55, which can vary depending on the product. For oversized orders, we will contact you to make alternative arrangements.

Please Note:
Bulky items include white goods, furniture, flooring, sand, gravel, timber, blocks, sheet boards, etc. Large items, such as lengths of timber over 2 meters, may incur additional delivery charges not calculated at checkout. We use an external courier for all shipments outside Co. Limerick. If the courier's quotation exceeds the amount paid by the customer, we will contact you to arrange additional payment or offer alternative options.
For building material deliveries, the unloading point is beside the truck. Ensure access width of 3.6 meters for the truck. All bulky deliveries outside Co. Limerick are provided by an external courier, offering kerbside delivery only. We do not offer recycling of appliances or returns outside of Limerick currently. We can offer this service, but it would incur a return charge.  Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletized goods to a safe, secure spot on the kerbside.

In the event that we cannot arrange delivery of an item or there is a surcharge, we will call or email you to make alternative arrangements. A valid signature from someone 18 years or older is required at delivery, at which point ownership of the items transfers to you, and Tadhg O'Connor Ltd will not be liable for their loss or destruction.

We strive to deliver within 1-2 working days and will notify you if this is not possible. If a product is marked 'Available to order,' it means it is not readily available in our warehouse. When you place an order for such a product, we will order it from our suppliers and ship it to you as soon as possible.


Returns

To return a product, email us at customerservice@toc.ie with your order number, date of purchase, name, contact details, item to be returned, and the reason for return.

Claims for damage or shortages must be made within 24 hours of receipt. You have the right to cancel your purchase within 14 working days (from the day after receiving the goods). A full refund will be made for unused goods. Special order items may not be returned unless faulty or delivered in error. Please note that once beds & mattresses are removed from their original packaging, they can no longer be returned or refunded. This policy is in place to guarantee the hygiene and safety of all our customers. The cost of carriage will not be refunded, and you may be responsible for the return costs unless the item is faulty or delivered in error.

If you have any questions about returning a product, please email customerservice@toc.ie.


Click & Collect

Why Use Click & Collect?
Shop online and collect your items at the store. This free, contact-less service saves time. Furniture and electrical products can be collected at our Rathkeale store only. If an item is not available in your selected store, we will contact you about any delays.

How Much Does It Cost?
Click & Collect is a FREE service. You only pay for the items.

How Do I Use Click & Collect?
Add items to your cart, choose Click & Collect at checkout, enter payment details, and place your order. Select your chosen store for collection. You will receive an email confirmation of your order and a second email/SMS when your order is ready for collection. Do not attempt to collect your order without this confirmation to avoid delays. We aim to have Click & Collect orders ready within 2-3 hours. This period may be extended if stock has to be transferred between branches. 

Where Do I Collect In-Store?
Visit the reception/customer service desk in your chosen store. For 'Yard items,' proceed directly to the yard for collection.

What Proof of ID Do I Need?
Show your order confirmation email or SMS, printed or on a smart device.

When Can I Collect My Order?
Collect your order within seven days from the original order date. If not collected within this timeframe, the products may be resold. Only visit the store once you have received the 'ready for collection' email.

What If I Arrive Before Receiving Confirmation?
Your items may not be ready. Wait for the confirmation email/SMS to avoid disappointment.

What If My Ordered Item Is Not Available?
We will contact you if an item is unavailable. If a product is 'Available to order,' we will arrange collection when it arrives from the supplier and contact you about any delays.

Can I Cancel My Click & Collect Order?
Cancel by emailing customerservice@toc.ie or calling 069-64386.

When will I get a receipt for my online order?
You will receive an order confirmation email after placing your order to the email address provided. A receipt with a VAT breakdown will be dispatched with your product(s).

I never received a confirmation email, what should I do?
Check your spam folder. If not received, contact us at customerservice@toc.ie.

Will I receive confirmation that my order has been dispatched or is ready to collect?
Yes. We will email you when your order is dispatched or ready to collect. If there is a delay, we will contact you. If you do not hear from us within 72 hours, please contact us at customerservice@toc.ie.

Changing delivery information for your order
Contact our customer service team to amend details. We may not be able to change information if your order has already been processed but will do our best.

Delivery areas covered
We cannot accept orders for delivery outside the island of Ireland or to surrounding islands.

Delivery & Returns of Paint products
Due to the nature of the product, paint returns are only accepted in-store if the paint is in its original, unopened, and undamaged packaging.

What should I do if there is a problem with my delivery?
Inform us of any damage within 24 hours of receipt. Open and inspect your order carefully upon delivery. If there is damage, inform the delivery team or contact us within 24 hours with images of the damage.

What happens if I miss my delivery?
For small items delivered by Fastway / DPD / An Post, the driver will leave it in a safe, dry location if possible or at a local business. For large items, if no one is home to accept and sign for the delivery, it will be returned to our warehouse, and a re-delivery charge will apply.

For further questions, contact us on Live Chat (Monday - Friday, 8am - 6pm) or email us at customerservice@toc.ie.