Shipping and Returns
We offer nationwide delivery Monday - Friday, with options based on location, order value, and item size. Please see our delivery options below:
| Standard Orders (Republic of Ireland) Orders over €250.00 Orders under 30kg and 2 meters in length with an order value over €250. | 1-2 Business Days T&C's apply, applies to "in-stock" products only. | FREE |
| Standard Orders (Republic of Ireland) Orders under €250.00 Orders under 30kg and 2 meters in length with an order value under €250 | 1-2 Business Days T&C's apply, applies to "in-stock" products only. | €9.99 |
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| Bulky items (Within Co. Limerick) Orders over €250 Orders over 30kg and 2 meters in length with an order value over €250. | 1-2 Business Days T&C's apply, applies to "in-stock" products only. | FREE |
| Bulky items (Within Co. Limerick) Orders under €250 Orders over 30kg and 2 meters in length with an order value over €250. | 1-2 Business Days T&C's apply, applies to "in-stock" products only. | €25 |
| Bulky Orders (Republic of Ireland) Applies to all orders outside of Co. Limerick Orders over 30kg and 2 meters in length, include white goods, furniture, flooring etc... | 1-2 Business Days T&C's apply, applies to "in-stock" products only. | €65 |
| Extra Bulky Orders (Republic of Ireland) Applies to all orders outside of Co. Limerick Orders over 30kg and 2 meters in length includes timber lengths, sheeting material etc.. | 1-2 Business Days T&C's apply, applies to "in-stock" products only. | Calculated after check out |
Please Note:
➜ Bulky items include white goods, furniture, flooring, sand, gravel, timber, blocks, sheet boards, and similar products.
➜ Items such as timber lengths over 2 metres may incur additional delivery charges that are not automatically calculated at checkout.
➜ We use external courier partners for all deliveries outside County Limerick.
➜ If the courier charge exceeds the amount paid at checkout, we will contact you to arrange any additional payment or discuss alternative options.
➜ If we are unable to deliver an item, or if a surcharge applies, we will contact you by phone or email to make alternative arrangements.
Bulky Deliveries
➜ For deliveries of building materials, goods are unloaded beside the truck.
➜ Please ensure there is a minimum access width of 3.6 metres for the delivery vehicle.
➜ All bulky deliveries outside County Limerick are delivered by external courier and are provided on a kerbside delivery only basis.
➜ Our drivers will position their vehicle as close as possible to your delivery address and unload palletised goods to a safe and secure kerbside location.
Appliance Recycling (WEEE)
➜ We currently offer appliance recycling and old electrical item collection within County Limerick only, where delivery is carried out by our own fleet.
➜ Deliveries outside County Limerick do not include the option to return old electrical items.
➜ Old WEEE electrical items can be returned free of charge to our Rathkeale Furniture & Electrical Store or your local authorised recycling centre
➜ Deliveries outside County Limerick do not include the option to return old electrical items.
➜ Old WEEE electrical items can be returned free of charge to our Rathkeale Furniture & Electrical Store or your local authorised recycling centre
➜ If you require collection of an old appliance outside County Limerick, this may be arranged for an additional charge.
Delivery Times
➜ Working days are Monday to Friday, excluding Bank Holidays.
➜ Orders placed on Saturday or Sunday are treated as having been placed on the next working Monday.
➜ We aim to deliver stocked items within 1–2 working days. If this is not possible, we will notify you.
➜ Items marked “Available to Order” aren’t currently in stock, we’ll order them from our supplier and dispatch as soon as they arrive.
➜ Once your order has been dispatched, you will receive an email containing your DPD tracking number.
➜ Orders placed on Saturday or Sunday are treated as having been placed on the next working Monday.
➜ We aim to deliver stocked items within 1–2 working days. If this is not possible, we will notify you.
➜ Items marked “Available to Order” aren’t currently in stock, we’ll order them from our supplier and dispatch as soon as they arrive.
➜ Once your order has been dispatched, you will receive an email containing your DPD tracking number.
Delivery Requirements
➜ A valid signature from a person aged 18 years or older may be required upon delivery.
➜ Ownership of the goods transfers to you once delivery has been completed and signed for.
➜ Ownership of the goods transfers to you once delivery has been completed and signed for.
➜ From that point, Tadhg O'Connor Ltd is no longer responsible for loss or damage to the goods.
Returns Policy
To request a return, email customerservice@toc.ie and include:
➜ Your order number
➜ Date of purchase
➜ Name and contact details
➜ Item(s) to be returned
➜ Reason for return
➜ Your order number
➜ Date of purchase
➜ Name and contact details
➜ Item(s) to be returned
➜ Reason for return
Damaged or Missing Items
➜ Any claims for damage, defects, or shortages must be reported within 24 hours of receipt.
➜ Please inspect all goods carefully on delivery and provide photographs where possible.
➜ Please inspect all goods carefully on delivery and provide photographs where possible.
Change of Mind Returns
➜ You have the right to cancel your purchase within 14 days from the day after you receive your order.
➜ Unused items returned in their original condition will be eligible for a refund.
➜ Unused items returned in their original condition will be eligible for a refund.
Please note:
➜ Delivery charges are non-refundable.
➜ Return costs are the customer's responsibility unless the item is faulty or supplied in error.
➜ Special order items may only be returned if faulty or incorrectly supplied.
➜ Beds and mattresses cannot be returned once removed from their original packaging due to hygiene reasons.
➜ For return queries, contact customerservice@toc.ie
➜ Delivery charges are non-refundable.
➜ Return costs are the customer's responsibility unless the item is faulty or supplied in error.
➜ Special order items may only be returned if faulty or incorrectly supplied.
➜ Beds and mattresses cannot be returned once removed from their original packaging due to hygiene reasons.
➜ For return queries, contact customerservice@toc.ie
Why Use Click & Collect?
➜ Order online and collect your items in-store at no extra cost.
➜ Furniture and electrical items are available for collection from our Rathkeale store only.
How It Works
➜ 1. Add items to your basket.
➜ 2. Select Click & Collect at checkout.
➜ 3. Choose your preferred store.
➜ 4. Complete payment.
➜ 5. Receive an order confirmation email.
➜ 6. Receive a second email or SMS when your order is ready for collection.
➜ Order online and collect your items in-store at no extra cost.
➜ Furniture and electrical items are available for collection from our Rathkeale store only.
How It Works
➜ 1. Add items to your basket.
➜ 2. Select Click & Collect at checkout.
➜ 3. Choose your preferred store.
➜ 4. Complete payment.
➜ 5. Receive an order confirmation email.
➜ 6. Receive a second email or SMS when your order is ready for collection.
Please Note
➜ Please do not visit the store until you have received your “Ready for Collection” notification.
➜ We aim to have Click & Collect orders ready within 2–3 hours. This may take longer if stock needs to be transferred between branches.
➜ We aim to have Click & Collect orders ready within 2–3 hours. This may take longer if stock needs to be transferred between branches.
➜ Available Monday - Friday 8am - 6pm. Click & collect not available on Saturdays.
➜ Orders must be collected within 7 days of the original order date. Uncollected items may be returned to stock and resold.
Collection Location
➜ General items: Reception or Customer Service Desk.
➜ Yard items: Collect directly from the yard.
➜ General items: Reception or Customer Service Desk.
➜ Yard items: Collect directly from the yard.
Identification Required
➜ Please present your order confirmation email or SMS, either printed or on your mobile device.
➜ Please present your order confirmation email or SMS, either printed or on your mobile device.
When will I receive my receipt?
➜ You will receive an order confirmation email after placing your order. A VAT receipt will be included with your goods.
➜ You will receive an order confirmation email after placing your order. A VAT receipt will be included with your goods.
I did not receive my confirmation email.
➜ Please check your spam or junk folder. If you still cannot locate it, email customerservice@toc.ie
Will I be notified when my order is dispatched or ready?
➜ Yes. We will email you when your order is dispatched or ready for collection.
➜ If you have not heard from us within 72 hours, please contact us.
Can I change my delivery details?
➜ Please contact Customer Service as soon as possible. We will do our best to update your information, although changes may not be possible once your order has been processed.
➜ Please contact Customer Service as soon as possible. We will do our best to update your information, although changes may not be possible once your order has been processed.
Where do you deliver?
➜ We deliver throughout the island of Ireland only. We do not currently deliver to offshore islands.
Can paint be returned?
➜ Paint may only be returned in-store if it is unopened, unused, and in its original undamaged packaging.
What if there is a problem with my delivery?
➜ Report any damage or shortages within 24 hours of delivery and provide photographs where possible.
What happens if I miss my delivery?
➜ Small parcels (DPD): The courier may leave the parcel in a safe location or with a nearby business.
➜ Large items: If no one is available to accept and sign for the delivery, the goods will be returned to our warehouse and a re-delivery charge may apply.
Contact Us
For any questions regarding delivery, returns, or Click & Collect: