Shipping and Returns
DELIVERIES
We provide Nationwide delivery 6 days a week. We operate delivery based on Location, Value of Order and Size of Items. See delivery options below:
Option 1: We offer Nationwide FREE Delivery on orders under 30kg and 2 metres length, with an order value over €100.
Option 2: We offer Nationwide Standard Delivery for €6.99 on orders under 30KG and 2 metres length, with an order value under €100.
Option 3: We offer FREE delivery on Bulky items (Pallet) with an order value over €100 within Co. Limerick. Bulky items are over 30kg / 2 meters length
Option 4: We offer delivery for €25 on Bulky items (Pallet) with an order value under €100 within Co. Limerick.
Option 5: We offer Nationwide Bulky item (Pallet) delivery anywhere outside of Co. Limerick. This is priced on an individual basis. (The standard shipping charge for 'Bulky items' outside of Co. Limerick is €55) This price can vary depending on the nature of the product. In the event of an oversized order, we will contact you to make alternative arrangements.
Please Note:
Bulky Items: includes white goods, furniture & flooring. It also includes sand & gravel, timber, blocks, sheet boards etc. Large items including lengths of timber over 2 meters in length may incur further delivery charges that may not be calculated at checkout. We use an external courier for all shipments outside of Co. Limerick. If the courier provides a quotation for higher than the amount paid by the customer, we will contact you to arrange additional payment or offer alternative options.
For building material deliveries, the unloading point is beside the truck. Please ensure access width of 3.6 metres for the truck. All 'Bulky' deliveries outside of Co. Limerick are provided by an external courier, this courier service offers kerbside delivery only. We do not offer recycling of appliances or returns outside of Limerick at this time. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.
In the event that it is not possible for us to arrange delivery of an item or where there is a surcharge, we will call or email you to make alternative arrangements.
A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and Tadhg O'Connor Ltd will not be liable for their loss or destruction from this point.
We endeavour to deliver within 1-2 working days. And will notify you if this is not possible. Please note if a product is shown as 'Available to order' this mean that the product is not readily available in our warehouse, when you place an order for a product that is 'Available to order' this places an order directly with our suppliers and we ensure that this product is shipped to you as soon as possible.
RETURNS
To return a product, email customerservice@toc.ie Please quote your order number, the date of purchase, your name and contact details, the item you wish to return and the reason.
CLICK & COLLECT
Why Use Click & Collect Service?
Shop online from the comfort of your home and have your items ready for collection on visiting the store. This is a free contact-less service. Save time by ordering in advance and let us do the rest. Please note, Furniture & Electrical products can be collected in our Rathkeale store only. In the event that you order a product that is not available in your selected store, your collection time may be delayed as we transfer stock between branches. In the event of a delay, we will contact you.
How Much Does It Cost?
Our Click & Collect is a FREE service, so all you pay is the price of your items.
How Do I Use Click & Collect?
Simply add items to your cart and from the checkout choose our Click & Collect option. Enter your payment details at checkout and place your order. Please select your chosen store for collection. You will receive an email confirming your order has been confirmed. You will receive a second email / SMS message that your order is 'ready for collection' at which point you can then visit your chosen store to collect. Please do not attempt to collect your order without receiving the confirmation that your order is ready as this may cause delays. We do our best to have Click & Collect orders ready within 2-3 hours of placing the order. Please note Furniture & Electrical products are available to collect in our Rathkeale store only.
Where Do I Collect In-Store?
Visit the reception / customer service desk in your chosen store, this is the Click & Collect Collection Point. If you are collecting a 'Yard item' you do not need to go into the store, you can proceed straight to the yard and collect your purchase from there.
What Proof Of ID Do I Need To Bring?
You must show your order confirmation email or SMS text message. This can be printed or shown on a smart phone or tablet device.
When Can I Collect my order?
You will have seven days from the original date your order was placed to collect your order. If your order is not collected within this timeframe, the products may be re-sold. Remember you only visit the store once you have received the email confirming your order is 'ready for collection'.
What Happens If I Arrive Before Receiving confirmation email / Text
Unfortunately, we may not have your items ready for collection so please wait for the collection email / text. In some cases, we may need to transfer stock between branches, so it is advisable to wait to receive confirmation to avoid disappointment.
What Happens If My Ordered Item(S) Is Not Available?
On the rare occasion that an item is not available we will contact you to discuss your order. If a product is "Available to order" we will organise collection when we receive the product from the supplier. We will always contact you to discuss any delays with collections.
Can I Cancel My Click & Collect Order?
If you wish to cancel your order, you can do so by sending an email to customerservice@toc.ie or calling us on 069-64386
FAQ
When will I get a receipt for my online order?
When you place an order you will receive an order confirmation via email. You will also receive a receipt, which includes a VAT breakdown once you receive your product(s).
I never received a confirmation email, what should I do?
Depending on your anti-spam settings, your mailbox may be identifying our confirmation emails as spam. If you have checked all of the above and you have still not received it, please contact us customerservice@toc.ie
Will I receive confirmation that my order has been dispatched or is ready to collect?
Yes. We will send you an email when your order has been dispatched or is ready to collect. If there is a delay in getting your order to you, we will email/call you. If you do not hear from us 72 hours after placing your order, please contact us customerservice@toc.ie
Changing delivery information for your order.
If for any reason you need to amend details on your order, please contact our customer service team to get it changed. We may not be able to change this information if your order has already been processed, but we will do our very best!
Delivery areas covered.
We are unable to accept orders for delivery outside the island of Ireland or to islands surrounding the coast of Ireland.
Delivery & Returns of Paint products
Due to the nature of the product, we can only accept returns of paint products in-store. If you are not happy with your choice, returns are possible to our stores only, as long as it is in the original, unopened, and undamaged packaging.
What should I do if there is a problem with my delivery?
You are required to inform us of any damage within 24 hours of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should Inform the delivery team of the damage before they leave your home or contact us within 24 hours with images of the damage.
What happens if I miss my delivery?
For small items delivered by Fastway, the driver will leave in a safy dry location if possible. They may also leave in a local business in your town or village. The courier will only deliver to the address specified on the order and the delivery must be signed for. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.
If you have any further questions, please contact us on Live Chat (Monday - Friday 8am - 6pm) or send us an email and we will respond within 24 hours. customerservice@toc.ie
We provide Nationwide delivery 6 days a week. We operate delivery based on Location, Value of Order and Size of Items. See delivery options below:
Option 1: We offer Nationwide FREE Delivery on orders under 30kg and 2 metres length, with an order value over €100.
Option 2: We offer Nationwide Standard Delivery for €6.99 on orders under 30KG and 2 metres length, with an order value under €100.
Option 3: We offer FREE delivery on Bulky items (Pallet) with an order value over €100 within Co. Limerick. Bulky items are over 30kg / 2 meters length
Option 4: We offer delivery for €25 on Bulky items (Pallet) with an order value under €100 within Co. Limerick.
Option 5: We offer Nationwide Bulky item (Pallet) delivery anywhere outside of Co. Limerick. This is priced on an individual basis. (The standard shipping charge for 'Bulky items' outside of Co. Limerick is €55) This price can vary depending on the nature of the product. In the event of an oversized order, we will contact you to make alternative arrangements.
Please Note:
Bulky Items: includes white goods, furniture & flooring. It also includes sand & gravel, timber, blocks, sheet boards etc. Large items including lengths of timber over 2 meters in length may incur further delivery charges that may not be calculated at checkout. We use an external courier for all shipments outside of Co. Limerick. If the courier provides a quotation for higher than the amount paid by the customer, we will contact you to arrange additional payment or offer alternative options.
For building material deliveries, the unloading point is beside the truck. Please ensure access width of 3.6 metres for the truck. All 'Bulky' deliveries outside of Co. Limerick are provided by an external courier, this courier service offers kerbside delivery only. We do not offer recycling of appliances or returns outside of Limerick at this time. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the palletised goods into a spot on the kerbside that is safe and keeps the pallet secure.
In the event that it is not possible for us to arrange delivery of an item or where there is a surcharge, we will call or email you to make alternative arrangements.
A valid signature from your household will be required by a person 18 years or older. You will then become the owner of the items and Tadhg O'Connor Ltd will not be liable for their loss or destruction from this point.
We endeavour to deliver within 1-2 working days. And will notify you if this is not possible. Please note if a product is shown as 'Available to order' this mean that the product is not readily available in our warehouse, when you place an order for a product that is 'Available to order' this places an order directly with our suppliers and we ensure that this product is shipped to you as soon as possible.
RETURNS
To return a product, email customerservice@toc.ie Please quote your order number, the date of purchase, your name and contact details, the item you wish to return and the reason.
- Notice of claims for damage to goods or shortages must be given within 24 hours of receipt.
- The Buyer has the right to cancel the contract for a purchase within 14 working days (from the day after the Buyer receives the goods). A full refund of the value of the goods will be made, as long as the goods are unused. Please Note: Special order items may not be returned unless faulty or delivered in error.
- The Seller will not refund the cost of carriage in the event of a return, and please note that you may be responsible for the costs of returning the goods unless the item is faulty or was delivered in error.
- If you have any questions about returning a product, please email customerservice@toc.ie
CLICK & COLLECT
Why Use Click & Collect Service?
Shop online from the comfort of your home and have your items ready for collection on visiting the store. This is a free contact-less service. Save time by ordering in advance and let us do the rest. Please note, Furniture & Electrical products can be collected in our Rathkeale store only. In the event that you order a product that is not available in your selected store, your collection time may be delayed as we transfer stock between branches. In the event of a delay, we will contact you.
How Much Does It Cost?
Our Click & Collect is a FREE service, so all you pay is the price of your items.
How Do I Use Click & Collect?
Simply add items to your cart and from the checkout choose our Click & Collect option. Enter your payment details at checkout and place your order. Please select your chosen store for collection. You will receive an email confirming your order has been confirmed. You will receive a second email / SMS message that your order is 'ready for collection' at which point you can then visit your chosen store to collect. Please do not attempt to collect your order without receiving the confirmation that your order is ready as this may cause delays. We do our best to have Click & Collect orders ready within 2-3 hours of placing the order. Please note Furniture & Electrical products are available to collect in our Rathkeale store only.
Where Do I Collect In-Store?
Visit the reception / customer service desk in your chosen store, this is the Click & Collect Collection Point. If you are collecting a 'Yard item' you do not need to go into the store, you can proceed straight to the yard and collect your purchase from there.
What Proof Of ID Do I Need To Bring?
You must show your order confirmation email or SMS text message. This can be printed or shown on a smart phone or tablet device.
When Can I Collect my order?
You will have seven days from the original date your order was placed to collect your order. If your order is not collected within this timeframe, the products may be re-sold. Remember you only visit the store once you have received the email confirming your order is 'ready for collection'.
What Happens If I Arrive Before Receiving confirmation email / Text
Unfortunately, we may not have your items ready for collection so please wait for the collection email / text. In some cases, we may need to transfer stock between branches, so it is advisable to wait to receive confirmation to avoid disappointment.
What Happens If My Ordered Item(S) Is Not Available?
On the rare occasion that an item is not available we will contact you to discuss your order. If a product is "Available to order" we will organise collection when we receive the product from the supplier. We will always contact you to discuss any delays with collections.
Can I Cancel My Click & Collect Order?
If you wish to cancel your order, you can do so by sending an email to customerservice@toc.ie or calling us on 069-64386
FAQ
When will I get a receipt for my online order?
When you place an order you will receive an order confirmation via email. You will also receive a receipt, which includes a VAT breakdown once you receive your product(s).
I never received a confirmation email, what should I do?
Depending on your anti-spam settings, your mailbox may be identifying our confirmation emails as spam. If you have checked all of the above and you have still not received it, please contact us customerservice@toc.ie
Will I receive confirmation that my order has been dispatched or is ready to collect?
Yes. We will send you an email when your order has been dispatched or is ready to collect. If there is a delay in getting your order to you, we will email/call you. If you do not hear from us 72 hours after placing your order, please contact us customerservice@toc.ie
Changing delivery information for your order.
If for any reason you need to amend details on your order, please contact our customer service team to get it changed. We may not be able to change this information if your order has already been processed, but we will do our very best!
Delivery areas covered.
We are unable to accept orders for delivery outside the island of Ireland or to islands surrounding the coast of Ireland.
Delivery & Returns of Paint products
Due to the nature of the product, we can only accept returns of paint products in-store. If you are not happy with your choice, returns are possible to our stores only, as long as it is in the original, unopened, and undamaged packaging.
What should I do if there is a problem with my delivery?
You are required to inform us of any damage within 24 hours of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should Inform the delivery team of the damage before they leave your home or contact us within 24 hours with images of the damage.
What happens if I miss my delivery?
For small items delivered by Fastway, the driver will leave in a safy dry location if possible. They may also leave in a local business in your town or village. The courier will only deliver to the address specified on the order and the delivery must be signed for. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.
If you have any further questions, please contact us on Live Chat (Monday - Friday 8am - 6pm) or send us an email and we will respond within 24 hours. customerservice@toc.ie
